Curriculum Vitae

Innovative Technology Leader Specializing in Student Success, Digital Transformation, and Inclusive Technology Solutions

I am a forward-thinking technology leader with extensive experience in transforming large enterprises through the strategic application of advanced technologies. My primary focus is on developing and implementing solutions that empower students, faculty, and staff while addressing the digital divide and advancing diversity, equity, and inclusion (DEI). I am dedicated to creating equitable technology environments that support diverse communities and promote student success.

Key Competencies:

• Student Success Technologies: Expertise in deploying and optimizing technologies that enhance student outcomes and engagement, including advanced Student Information Systems (SIS) that streamline academic and administrative processes.

• Digital Divide Reduction: Committed to narrowing the digital divide by developing inclusive technologies that ensure all students, particularly those from marginalized or underserved backgrounds, have equitable access and opportunities.

• IT Project Management and Delivery: Skilled in leading complex IT projects from inception to successful completion, ensuring alignment with strategic goals and objectives.

• Strategizing and Solution Delivery: Adept at creating and executing strategic technology plans that drive innovation and support institutional priorities.

• Framework Development: Proficient in designing and implementing technology frameworks that support scalable, effective, and inclusive operations.

• Web and System Infrastructure: Experienced in managing and enhancing web and system infrastructures to optimize performance and accessibility.

• Data Security: Strong focus on protecting sensitive information and ensuring adherence to data security best practices.

• Documentation Management: Expert in creating and maintaining comprehensive documentation for technology systems and processes.

• PeopleSoft Campus Solutions: Extensive knowledge of PeopleSoft systems and their application in academic environments.

• Client Relations/Support: Proven ability to build and maintain strong client relationships, delivering high-quality support and solutions.

• Content Management Systems: Skilled in managing content management systems to streamline information and enhance user experience.

• Learning Management Systems: Experience in implementing and supporting LMS platforms that improve teaching and learning effectiveness.

• Relationship Management: Effective in cultivating collaborative relationships with stakeholders to drive successful technology initiatives.

• Risk Analysis and Mitigation: Adept at identifying potential risks and developing strategies to mitigate them, ensuring project and organizational success.

• Cross-Platform Database Management: Competent in managing and integrating databases across multiple platforms for seamless data access and utilization.

• Team Leadership: Proven ability to lead, mentor, and develop high-performing technology teams to achieve organizational objectives.

Director for Student Products - Information Technology Services
University of California Los Angeles (UCLA) - Los Angeles  ■ 2024 - Present

• Develop and Implement Vision and Strategy: Shape the vision, strategy, and roadmap for a comprehensive suite of student lifecycle products to enhance student and faculty success.

• Lead Cross-Functional Teams: Oversee a diverse team, including product managers, software developers, business analysts, and application administrators, ensuring effective collaboration and alignment in product development.

• Drive Product Development: Spearhead the development of on-premises and cloud technologies, guided by customer needs and market trends, to meet strategic objectives and create significant impact for end-users.

• Manage Product Lifecycle: Oversee all aspects of product lifecycle management, including budgeting, resource allocation, performance metrics, and risk mitigation to ensure efficient product delivery.

• Foster Relationships and Innovation: Act as an ambassador for student IT products by cultivating strong relationships with internal stakeholders and external partners, while championing innovation and excellence within the product portfolio.

• Coordinate with Digital Foundry: Serve as a key liaison between the Student IT Product team and the Digital Foundry, collaborating on DevOps, Release Management, Quality Assurance, Testing, ALM, Data Integration, and Human-Centered Design

Deputy Chief Information Officer - Information Technology Services

California State University (CSU) – Los Angeles ■ 2021 to 2022

Led the Information Technology Services unit. Collaborated with stakeholders from various business functions to create digital modernization and technology initiative plans. Oversaw the strategy, design, execution, and support for the organization.

• Drive the vision, strategy, technology architecture, and product roadmaps across Enrollment Management and campus technology, partners.

• Oversaw due diligence and post-acquisition integration into the organization's IT infrastructure and corporate systems.

• Led budgeting, procurement, talent management, and strategic planning for Campus IT operations.

• Develop innovative business models, operating models, and capabilities to support the university’s strategic vision.

• Foster a culture of innovation and digital transformation through initiatives that support digital scholarship and pedagogy.

• Provide extensive subject matter expertise (technical and functional) in Navigate, OnBase, EMP, QLess, Serenova, and related business systems (through experience and education, as necessary).

• Oversee the implementation of virtual line management and enterprise content management systems.
  
  

Director- Enrollment Management Technology

California State University (CSU) – Los Angeles ■ 2021 to 2022

Led and supervised the department of Enrollment Management and the operations across the campus community

• Foster a culture of innovation and digital transformation through initiatives that support digital scholarship and pedagogy.

• Collaborate closely with other campus entities including the Office of Information Technology and Student Life, act as a technical resource for the campus as it pertains to the advancement of innovation.

• Provide extensive subject matter expertise (technical and functional) in Navigate, OnBase, EMP, QLess, Serenova, and related business systems (through experience and education, as necessary).

• Oversee the implementation of virtual line management and enterprise content management systems.

• Administer the distribution and presentation of analytical data pertaining to the Student Success Initiative.

• Responsible for the maintenance of the campus SSMS and EMS including design, implementation, enhancements, and integration.

• Oversee the digital transformation initiative for Enrollment Services.

• Demonstrate a high level of assessment and validation for project requirements that lead to new applications, systems, and/or business process design.

• Conduct cross-campus technical trainings for enterprise applications such as EAB, OnBase, and Peoplesoft.
  
  

Senior Associate Director- Project Management and Operations

California State University (CSU) – Los Angeles ■ 2019 to 2021

Led and supervised the project management unit within the Department of Enrollment Management and the operations across Enrollment and Academic Affairs

• Oversaw the Security Project implementation of PeopleSoft for the entire campus.

• Responsible for the distribution and presentation of analytical data pertaining to student success.

• Responsible for department performance evaluations within Enrollment Management Technology.

• Lead the document imaging initiative for digital transformation in Enrollment Services.

• Coordinated and trained the efforts for a new unit within Enrollment Management.

• Trained staff members within the unit on technological applications such as EAB, OnBase, and Peoplesoft.

• Delegated duties/responsibilities for members to increase efficiency within the organization.

• Ensured compliance with confidentiality standards as well as policies, procedures, and regulations.

• Designed and implemented process improvements that enhanced productivity, performance, and efficiency.

• Managed time effectively to meet deadlines on projects and tasks by prioritizing, allocating time for specific tasks, scheduling, and keeping a to-do list.
  
  

Applications Systems, Server, and Network Administrator

California State University (CSU) – Los Angeles ■ 2016 to 2019

Provide comprehensive system, server, and network support to the Enrollment Services (Registrars, Financial Aid, Admissions, and Enrollment Management) at California State University Los Angeles.

• Led and supervised the IT Unit staff and students in Enrollment Services.

• Provided training, instructions, and assistance to resolve tasks and projects.

• Administered users, computers, security groups in Active Directory, Group Policy, and SCCM.

• Created and documented resolution in the help desk ticket system (Service Now).

• Decommissioned assets and sanitized obsolete or malfunctioning hardware to dispose of e-waste.

• Served as the first point of contact for all visitors and staff members entering the facility.

• Organized and coordinated workflow and administrative tasks.

• Organized and executed office activities, including preparing, managing, and tracking sensitive documents.

IT Support and Operations Analyst

California State University (CSU) – Dominguez Hills, Carson, CA ■ 2012 to 2016

Provide comprehensive technical support within an educational office setting; responsible for documentation management, report/spreadsheet development, appointment setting, and general clerical operations.

• Designed, implemented, administered, and maintained all facility computers; performed general IT operations, including user requirements, configurations, installations, and updates.

• Served as the first technical point of contact for all faculty, staff, and the campus community.

• Organized and coordinated workflow and administrative tasks.

• Created, prepared, and distributed various reports, correspondence, and documents; ensured accuracy and completeness of all documents to maintain operational flow efficiency.

• Scheduled and coordinated appointments according to technical specifications.

• Participated in special projects as required.

• Conducted vendor research to identify competitive pricing and best options; work with vendors to procure assets and materials as needed to maintain inventory control.

Doctor of Education: Educational Leadership

California State University – Los Angeles

Master of Science: Information Technology

California State University - Fullerton

Master of Public Administration: Public Administration and Management

California State University – Dominguez Hills

Bachelor of Science: Business Administration

California State University – Dominguez Hills